FAQ — Haloallure STORE

What payment methods can I use? You can use all major credit cards, or your PayPal account.

What should I do if my payment is not accepted? Please try again in a little while. If the payment is still not accepted, please verify your account balance or contact your card provider.

How can I change my delivery address? If you entered the wrong delivery address at checkout and wish to change it, email us at info@haloallure.com. In the email, please include your order number along with the correct delivery address. You must contact us before your order has shipped — once an order has been dispatched, we are unable to change the delivery address.

Is it possible to return items? Yes. You have 30 days from the date you receive your item to request a return. To qualify, your item must be unworn, unused, in its original packaging with tags attached, and accompanied by your receipt or proof of purchase. To start a return, email us at info@haloallure.com with your order number. For full details, please see our Return & Refund Policy.

I just placed an order — when will it ship? Orders are processed within 1–3 business days. Once your order has shipped, delivery typically takes 5–8 business days, depending on your location.

Can I cancel my order? Yes, you can cancel your order at no penalty as long as it hasn't shipped yet. Once an order has shipped, you're welcome to use our standard return process instead for a full refund. To request a cancellation, email us at info@haloallure.com as soon as possible with your order number.

How long does shipping take? Most orders arrive within 5–8 business days after processing.

I have a question that wasn't answered — can you help? Absolutely! Please email us at info@haloallure.com and we'll be happy to help.

We receive a high volume of emails — for the fastest response, please include your order number and a clear description of your question or issue.