Refunds& Returns Exchanges
明白了,确认保留之前那份30天退货政策,那份"仅限缺陷商品退款、不接受一般退货"的内容就不用了,直接舍弃,避免两份政策同时挂在网站上造成冲突。
现在帮你确认一下,当前正式生效的版本(也就是文件里的那份)是这样的:
Return & Refund Policy — Haloallure STORE
We want you to love what you ordered. If something isn't right, here's how our return process works.
Return Eligibility
You have 30 days from the date you receive your item to request a return.
To qualify for a return, your item must be:
- Unworn, unused, and in the same condition you received it
- In its original packaging, with all original tags attached
- Accompanied by your receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at info@haloallure.com with your order number and reason for return. Once your return is approved, we will send you a return shipping label along with instructions on how and where to send your package.
Please note: items returned to us without first requesting a return will not be accepted.
Return Address:
No. 149 Jinxian Road, Jinjiaba, Lili Town, Wujiang District, Suzhou City, Jiangsu Province, China
Damages & Issues
Please inspect your order upon arrival and contact us immediately at info@haloallure.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including intimate apparel (for hygiene reasons) unless defective, sale items, and gift cards. Please contact us if you have questions about whether a specific item is eligible for return.
Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, you'll be automatically refunded to your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Questions
If you have any questions about your return, feel free to reach out to us at:
Haloallure Store
No. 149 Jinxian Road, Jinjiaba, Lili Town, Wujiang District, Suzhou City, Jiangsu Province, China
Email: info@haloallure.com
WhatsApp: +86 133 8254 2275